Benefits of Chat and Google Calendar Integration with CRM

Benefits of Chat and Google Calendar Integration with CRM

There are lots of features inbuilt with CRM RUNNER that makes it ideal for various SMEs. But integrating the CRM with various features like Live Chat and Google Calendar makes the work utmost easy. Just imagine that you are working in a restaurant where several customers are regular but you don’t recognize them. It is hard to remember their liking and disliking every single time. This happens when you don’t store information.

But if you have Chat Features Built-In CRM Software then it will be easy for you to talk to the customers and drive better sales. The chat features can provide much more than just chatting, it can be very crucial for your business if you know how to utilize the software in the best possible way. The same can be said for other features like Google Calendar integration. But first, we will discuss the benefits of Chat feature integration with CRM.

CRM Integration with Chat allows users to gather and store information as a record. As an Entrepreneur, you can use all the opportunities you have to make your business grow. As you start chatting with a potential customer, the data is recorded by CRM and made available for future use. From the name, contact, email address to social media accounts, CRM can record everything.

The various benefits of the Chat feature are given below:

1: Recognize Customers:

In business, people need a detailed picture of the customers to have better communication. CRM can help the employees to build customer’s profiles and use the information to generate potential leads. As you talk to the customers, the messages are automatically recorded by the CRM and it makes easier for the employees to get in contact with the same customer once more. This helps to maintain a precise client-customer relationship which further improves the customer satisfaction level.

2: Make Your Agents Work Easier:

The chat feature integration provides chat transcripts to the agents. There are various cases when the agents need to go through previous conversations. The CRM database provides access to the agents to use the transcripts for research purchase history. Plus, if the customer has talked to different agents and stated something, then you’ll also have to verify their statements. If the data is not intact then you’ll lose the leverage over your clients.

3: Help the Team to Sell More:

Once the Chat Features Built-In CRM Software is utilized by an organization, the agents can use the feature for a potential sales lead. They can activate the sales funnel after gathering the data. The sales rep will be able to see the database without even leaving their CRM. The full access to the data collected through chats, social media accounts, and profile information. The information can be used to tailor their communication to fulfill the needs of the prospects.

4: Save Time and Efforts:

With easy access, full information and a big database, there is no doubt that CRM makes everything easier. And the chat feature further simplifies the process by allowing the agents to contact the customer using the chat room.

So, if you want to turn your business into a sales powerhouse, then you should think about integrating as many features as you can with your CRM software. If you are having trouble to do this on your own, then you can rely on CRM runner as it has most of the smart features already in-built in the software.

Another feature that seems vital for the business is Google Calendar. Most of the people want to know what would be the advantage of Google Calendar Integration to Our CRM Software. Well, here they can get answers to this question.

A good CRM is derived its value by the amount it reduces the workload for the employees. As the businesses rely heavily on the digital and telecommunication services, it is vital that they also automate the services. The automation will keep track of the conference calls, emails, and other things. And a well-planned calendar can take off all the burdens off from your shoulders.  As you integrate the Google Calendar with the CRM, you will have the following benefits.

1: Easy and Effortless Scheduling:

In terms of technical benefits, integration with CRM provides better records and scheduling features. This way, the agents won’t have to spend more time on creating a record of the events as it will be done by the CRM. Thus, they will be able to put their efforts into other important tasks.

2: You’ll Have More Time:

In business, the main aspect is lead generation. If an employee will spend most of his day into scheduling the events of the month, then most of the time will be wasted. To reduce the efforts, you can circumvent manual inputs. The only task that will be left is checking the accuracy of the data. As the number of events on the Google calendar increases, the amount of time saved also increases significantly. Thus, the business will be able to improve productivity too.

3: Up To Date Information:

The client information can change quickly without any warning. For a person, it is not possible to stay updated with every client’s information. But CRM can update everything on its own. Whether it is an incorrect phone number or new email ids, the CRM will provide you the exclusive details and schedule the event itself. Thus, you’ll know who needs to be contacted and when precisely.

The Google Calendar Integration to Our CRM Software isn’t limited to the IT department. The business needs to implement the latest technologies to move ahead and stay in the competition. For this, they need to generate leads and gain more customers. But it won't be possible if the employees are too busy scheduling and looking through history for the client’s information.CRM can synchronize the data and reduce workplace confusion. It improves communication and makes it smooth. CRM RUNNER can provide you all these benefits, so you better take advantage of it.